COVID-19 SECURE MEASURES

 

 

 

The following is a summary of all measures that will be taken to ensure COVID-19 SECURE for our team and our customers.

 

TRAINING

All the senior team have received certificated COVID-19 training and disseminated this information to their teams.

 

 

HAND HYGIENE

The following measures are being taken in regard to hand sanitization and hand hygiene.

·    Employees will all be advised to wash their hands thoroughly before leaving home to come to work. On arrival at work they will be required to sanitize their hands immediately on arrival. A hand sanitizing station will be provided at the staff entrance.

·    Employees will be required to thoroughly wash their hands at least every 30 minutes during their shift.

·    Front of house staff will be reminded to wash their hands thoroughly immediately before any food preparation.

·    Waiting staff will be required to apply hand sanitizer before taking out any meals. (NB this is once per table not once per plate)

·  Hand sanitizing stations will be placed inside at both main and tap door entrances and through conversation and signage customers will be strongly encouraged to use them.

·   Appropriate hand washing facilities will be provided in all toilets and, through appropriate signage, customers will be strongly encouraged to use them.

 

 

SOCIAL DISTANCING

It has to be recognised that it will not be possible to provide measures that will ensure everyone’s ability to maintain the prescribed 2m distance at all times but with the introduction of the 1m+ guidance, the introduction of the following measures and the application of common sense, a high degree of social distancing can be achieved.

·   A separate room will be set up with all products and equipment necessary for front of house staff to carry out their activities separately to other group activities.

·     A maximum of 3 people will be allowed in the kitchen at any one time.

·     Front of house staff will not be permitted into the kitchen other than to present food orders.

·    The Tap Room entrance will be exit/entrance for access to and from the Tap Room only. There will be no access into the lounge areas from the Tap Room entrance (other than to access the ladies toilets)

·     The main entrance will be the only access to/from the main lounges and customers will be asked to wait to be seated on arrival.

·     The beer garden gate will be locked. Access will be through the pub’s main entrance.

·     The side lounge bar will be put in regular use to facilitate customers in the side lounge.

·     A one-way segregated queuing system will be set up in both the side and main lounges and a ‘one person at the bar at any one time policy’ will be set up in the tap room. Appropriate signage will be used to facilitate this.

·    Tables will be arranged in such a way as to facilitate social distancing and cannot be rearranged or moved by customers without management authorisation and this will only be permissible where social distancing and maximum group sizes are still in place after such rearrangement.

·    Where sensible, screening, generally of a Perspex nature, will be used to separate tables that cannot be moved to allow for   social distancing.

·     Other than to allow space for customers to be served, meals to be brought out and payments to be taken, Perspex screens will   be erected on bar areas.

·      It will not be permissible for customers to remain standing at bar areas after being served.

 

OTHER MEASURES

·       A maximum table size of 6 people will be in operation.

·      Bookings for ad hoc private functions will not be taken at this time. Regular private groups will be acceptable where they can            carry out their activities in line with our social distancing measures.

·     All entrance/exit doors will always be left open to reduce the number of contact points. (Inner doors may be closed if the weather conditions would have a significant negative impact on the customer experience).

·    All sauces that were previously served in bottles and passed from customer to customer will either be replaced by single use sachets or placed into individual ramekins.

·       All menus, cutlery, napkins, and sauces will be removed from public areas and given out on an ‘as required’ basis.

·       A maximum of two menus per table will be given out and sanitized before future use.

·       Contactless or card payments will be strongly encouraged however cash will still be accepted.

·       Additional outdoor seating will be provided in the beer garden.

·       Employees will be not be expected to come to work if they, or any of their household, have symptoms of Coronavirus in line with existing government instructions.

·       Cleaning cloths will be replaced with single use cloths where appropriate.

 

 

PERSONAL PROTECTIVE CLOTHING

It is our intention to try and keep the customer experience as normal and sociable as possible. To this end we are not requiring our team to wear face coverings or gloves.

Advice is such that the benefit of face coverings is limited and we believe we are providing sufficient other measures to ensure the safety of our team and customers.

The basis of our safety measures remains both good hand hygiene and social distancing both of which are generally available to our team.

 

CLEANING

Given the nature of our business, The Half Moon already has rigorous cleaning standards in place and these will continue.

There will however be a need to increase measures to deal with COVID-19.

It is therefore intended to continue with current cleaning practices but adapt and enhance these to cover the additional requirements, most notably in high footfall areas and contact points.

A summary of our cleaning is shown in the table below.

Primary Area

Secondary Area

Frequency

Bar areas

All surfaces

Regularly

 

Sink and sink area

End of shift

 

All Fonts / Hand pulls

Regularly

 

Tills

Regularly

 

Card Machines

After PIN pad use only

 

Coffee Machine

Daily

 

Shelves

Daily

 

Telephone

After use

 

Bottles

Daily

 

Glassware

After use

Rear corridor

Sink / taps

Daily

 

Clearing table

End of service

 

Washing m/c & Dryer

Daily

Second Kitchen[SG3] [DS4] 

Sink / taps

End of service

 

Microwave

End of service

Kitchen

Kitchen appliances

Daily

 

All surfaces

Regularly

 

Sinks / taps

End of service

 

Utensils

After use

Toilets

Toilets

Daily

 

Toilet flushes

Regularly

 

Taps

Regularly

 

Sinks / Sink units

Regularly

 

Baby Changing unit

After use

Main Lounge

Balustrades

Regularly

 

Window ledges

Daily

 

Blind pull cords

Daily

Side Lounge

Fireplace

Daily

 

Balustrades

Regularly

 

Window Ledges

Daily

 

Blind pull cords

Daily

Tap Room

Fruit Machine

After use

 

Window ledges

Daily

All areas

Flooring (carpet)

Daily

 

Flooring (Karndean)

Daily

 

Flooring (Tiles)

Daily

 

Flooring (Altro)

Daily

 

Tables

After use

 

Chairs

After use

 

All handles

Regularly

 

Perspex screens

End of service

 

 

REVIEWS

As the COVID-19, and the government’s response to it, is very fluid these measures will be kept under regular review. As a minimum a fortnightly review of this policy will be carried out by the owner and one or more of the senior team.