COVID-19 SECURE MEASURES

The following is a summary of all measures that will be taken to ensure COVID-19 SECURE for our team and our customers.

*NB. THESE STANDARDS RELATE TO WHEN THE ENTIRE PUB IS OPEN TO CUSTOMERS. SOME STANDARDS MAY VARY SLIGHTLY TO ACCOMODATE THE PERIOD FROM 12 APRIL TO 16 MAY WHEN OUTDOOR SERVICE ONLY IS PERMITTED. ON THE WHOLE HOWEVER THE MAJORITY OF THESE COVID SECURE STANDARDS WILL REMAIN IN PLACE*

TRAINING

All the senior team have received certificated COVID-19 training and disseminated this information to their teams.

HAND HYGIENE

The following measures are being taken in regard to hand sanitization and hand hygiene.

·    Employees will all be advised to wash their hands thoroughly before leaving home to come to work. On arrival at work they will be required to sanitize their hands immediately on arrival. A hand sanitizing station will be provided at the staff entrance.

·    Employees will be required to thoroughly wash their hands at least every 30 minutes during their shift.

·    Front of house staff will be reminded to wash their hands thoroughly immediately before any food preparation.

·    Waiting staff will be required to apply hand sanitizer before taking out any meals. (NB this is once per table not once per plate)

·  Hand sanitizing stations will be placed inside at both main and tap door entrances and through conversation and signage customers will be strongly encouraged to use them.

·   Appropriate hand washing facilities will be provided in all toilets and, through appropriate signage, customers will be strongly encouraged to use them.

SOCIAL DISTANCING

It has to be recognised that it will not be possible to provide measures that will ensure everyone’s ability to maintain the prescribed 2m distance at all times but with the introduction of the 1m+ guidance, the introduction of the following measures and the application of common sense, a high degree of social distancing can be achieved.

·   A separate room will be set up with all products and equipment necessary for front of house staff to carry out their activities separately to other group activities.

·     A maximum of 3 people will be allowed in the kitchen at any one time.

·     Front of house staff will not be permitted into the kitchen other than to present food orders.

·    The Tap Room entrance will be exit/entrance for access to and from the Tap Room only. There will be no access into the lounge areas from the Tap Room entrance (other than to access the ladies toilets)

·     The main entrance will be the only access to/from the main lounges and customers will be asked to wait to be seated on arrival.

·     The beer garden gate will be locked. Access will be through the pub’s main entrance.

·     Table service for all drink and food orders will be in operation. Although payments will normally be taken at the table it is acceptable to make payments at the bar. This will be the only permissible reason to come to the bar area.

·    Tables will be arranged in such a way as to facilitate social distancing and cannot be rearranged or moved by customers without management authorisation and this will only be permissible where social distancing and maximum group sizes are still in place after such rearrangement.

·    Where sensible, screening, generally of a Perspex nature, will be used to separate tables that cannot be moved to allow for   social distancing.

·     Perspex screens will be erected on bar areas near pay facilities only.

·      It will not be permissible for customers to remain standing at bar areas after being served.

OTHER MEASURES

·       A maximum table size of 6 people will be in operation.

·      Bookings for private functions will not be taken at this time.

·     All entrance/exit doors will always be left open to reduce the number of contact points. (Inner doors may be closed if the weather conditions would have a significant negative impact on the customer experience).

·       All menus, cutlery, napkins, and sauces will be removed from public areas and given out on an ‘as required’ basis.

·       A maximum of two menus per table will be given out and sanitized before future use.

·       Contactless or card payments will be strongly encouraged however cash will still be accepted.

·       Additional outdoor seating will be provided in the beer garden.

·       Employees will be not be expected to come to work if they, or any of their household, have symptoms of Coronavirus in line with existing government instructions.

·       Cleaning cloths will be replaced with single use cloths where appropriate.

PERSONAL PROTECTIVE CLOTHING

Staff will wear face coverings at all times within the front of house areas. Kitchen staff will wear face coverings where appropriate to do so in line with the nature of the work being performed.

Customers will be required to follow government guidance in relation to face coverings. At present this is such that customers can remove face coverings when seated but must wear them when arriving, leaving, going to the toilet or generally moving around the premises.

CLEANING

Given the nature of our business, The Half Moon already has rigorous cleaning standards in place and these will continue.

There will however be a need to increase measures to deal with COVID-19.

It is therefore intended to continue with current cleaning practices but adapt and enhance these to cover the additional requirements, most notably in high footfall areas and contact points.

A summary of our cleaning is shown in the table below.

REVIEWS

As the COVID-19, and the government’s response to it, is very fluid these measures will be kept under regular review. As a minimum a fortnightly review of this policy will be carried out by the owner and one or more of the senior team.

This policy was last reviewed and updated on 9 March 2021